Refund policy

30-day returns

You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition and packaging, with any tags and the padded insert included. Please keep your order number or proof of purchase.

How to return an item

Email us at support@amyretro.com with your order number and the item you want to return.
We reply within 1–2 business days with the return address and instructions.
Send the item back with a tracked service and keep your proof of postage.

Please contact us before sending anything back. Parcels sent without contacting us first may be delayed, as we cannot match them to your order.

Return postage

If you are returning an item because you changed your mind, the cost of sending it back is paid by you. If your item is faulty, damaged or not what you ordered, we cover the cost and send a replacement or give you a full refund.

Faulty, damaged or wrong items

Please check your order when it arrives and contact us within 7 days if anything is faulty, damaged or incorrect. Send us a photo of the item and the packaging and we will put it right.

Refunds

Once we receive your return (or proof that you have sent it), we refund you to your original payment method within 14 days. Your bank, card provider or PayPal may take a few extra days to show it.

Exchanges

The quickest way to swap an item for a different color or size is to return the original and place a new order.

Your right to cancel (UK customers)

If you live in the UK, you also have the legal right to cancel your order within 14 days of the day you receive it, for any reason. To cancel, simply email us within that period. You may handle the item as you would in a shop to check it, but we may reduce your refund if it has been used beyond that. This is in addition to our 30-day return policy.

This policy does not affect your statutory rights.